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Telephone: (713) 472-8110

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Shipping & Return Policy

Joe Sam’s Fun Shop
Return Policy for Online Purchases

Returns

At Joe Sam’s Fun Shop we stand behind or products. If there is a problem with your purchase simply contact us by phone or by e-mail within 7 days of delivery date.

Return Policy Guidelines

  • A 10% restocking fee will apply to all returns. If you receive an item that is damaged or want to exchange your item you must notify us with 24 hours of receipt.
  • Refunds will be issued for cost of merchandise only. Shipping and Handling charges are non-refundable.
  • All return items and reasons are subject to management approval. Unauthorized returns will be subject to a 20% restocking fee.
  • The costumer is responsible for any and all shipping charges, including exchanges. Shipping and handling charges are not refundable. Some exceptions do apply.
  • Orders cannot be canceled after they have left our facilities. When items are received, they may or may not be able to be returned or exchanged.
  • Products NOT falling under the “Items That Are Not Returnable” heading can be returned or exchanged if they have not been worn and still have all original tags and packaging. Return items with any sign of being worn are classified as unacceptable and will not be refunded*.
  • Returned items must be received back within 14 calendar days of the RM number* being issued. Items received after 14 calendar days will be classified as unacceptable and not refunded.
  • If you send us an e-mail and have no response in 24 hours, you must contact us by phone to ensure that your e-mail was received and your RM* is being processed.
  • All return items and reasons are subject to management approval.

Items can be returned for the following reasons

  • Item(s) did not fit
  • You were not satisfied with your purchase
  • Item(s) in order were damaged or defective
  • Items That Are Not Returnable

  • Wigs and other hair extensions. These items may not be returned for any reason due to Health Regulations.
  • Special order items. This includes special orders of quantity.
  • Items that show obvious wear or use.
  • Makeup, Novelty Teeth. Makeup and Teeth cannot be returned or exchanged for any reason due to Federal Health Regulations.
  • Hosiery, Intimates, Underwear, Bras, and Lingerie.
  • Pierced earrings. These items can not be returned or exchanged for any reason due to Health Regulations.
  • Clearance Items.
  • Please Note

    Costume styles are subject to change without notice, due to manufacturer’s production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience this may cause. The manufacturers do not always notify us of these variations. We will reflect any changes to the items in the web site descriptions and images as soon as we become aware of them.

    Shipping Information

    When sending a return or exchange it is recommended that you use a parcel service that offers a tracking method. If you do not use a courier the offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of return goods. Return items must be receives back within 14 calendar days of the RM number* being issued. Items received after 14 calendar days will be classified as unacceptable and not refunded.

    Return Address

    Joe Sam’s Fun Shop
    Web Returns
    1612 Southmore
    Pasadena, TX 77502

    How to Return/Exchange an Order

    Call or e-mail us to get your return or exchange approved. If approved you will be issued a RM number*. Be sure to keep your RM number*, the Customer Service Representative’s name, and the date you called for your records.

    Use the original shipping box and packing materials if possible and completely remove or cover the original shipping label. Include the form in the box or let us now if you need a new return form. Write the RM number* clearly on the outside of the box.
    Drop off your package at your return courier’s station or schedule a home pickup. Be sure to keep a copy of your tracking information for your records.

    Allow up to 14 days for your return package to arrive and your request to be processed. To ensure no problems occur, contact us to follow up on your request.

    *RM number – meaning Return Merchandise

    * If the customer wants an unacceptable return back, contact us back immediately and additional shipping fees will be charged. All unacceptable returns are destroyed after 14 days if no request from the customer to have the items back is made.

    1612 East Southmore Ave. Pasadena, Texas 77502